WHR Search Token Policy

Created by Atul Todi, Modified on Sat, 16 Aug, 2025 at 11:00 PM by Atul Todi

1. What are Search Tokens?

Search Tokens are the way WHR measures data usage. Every time you unlock results from our live database (events, companies, or people), it uses tokens.


2. Types of Search Modes

There are two ways tokens get used:

ModeWhat it meansToken usageWhat you see
Advanced SearchFull power search with advanced filters, trackers, and detailed results1 token per row of data (event, company, or person)Enriched fields, deep filters, trackers, analytics
Basic Search ModeLight search (when you pause advanced filters or finish token)Free, limited daily/monthly quota (depends on plan)Limited filters, basic fields, no trackers


? Think of it like 5G vs 3G: advanced search gives you high-speed enriched data, while basic search keeps you connected, but lighter.


3. When are Tokens Used?

  • Search results → Each row (event, company, or person) = 1 token.

  • Detail page views → Opening a profile (event, company, or person) = 1 token

  • Trackers (Saved Searches) → Free to create, but viewing results = same as search (tokens apply).

  • Bookmarks / Coordinate / Outreach → Free (no tokens used).


4. Contact Credits (Separate)

  • Unlocking contact details (emails, phone, organiser contacts) uses Contact Credits, not Search tokens.

  • Both are shown separately on your dashboard.


5. Team Accounts

  • If multiple teammates run the same search, each view deducts tokens.

  • Best practice: save searches as Trackers → teammates can open the same tracker without re-creating.


(Future plan - cached results within 24h could avoid double charges – but today, each view is counted fresh.)


6. Plans & Allowances

Each plan comes with a monthly allowance of credits (and resets every billing cycle)


PlanMonthly Search TokensDaily Basic Search (when out of tokens)
Essential400Limited daily basic quota
Scale2000
Limited daily basic quota
Advanced10000Limited daily basic quota
EnterpriseCustomCustom


7. Using Tokens for Export


Export via csv file or API both uses tokens. Each entry is considered a Token. Refer to export & API documentation to know about the fields that are exported 

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